Upscale Lighting | Indoor and Outdoor Designer Lighting Fixtures

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Shipping, Returns and Cancellations

Shipping

Regular Ground Shipping is FREE on orders over $99 except for oversized and freight items such as oversized chandelier, sinks, etc. Shipping cost will reflect in the shopping cart and applies only to the 48 contiguous United States.

Higher priority shipping service is available for an additional charge and must be advised prior to placing your order. Otherwise, your order will ship via standard ground service and will be applied automatically. Most fixtures ship via UPS Ground Service. No shipping to P.O. Box addresses.

International Shipping Policy
If you live outside the continental United States, the shipping costs are not included in the price of the product. We advise that you call prior to placing your order for international shipping costs. Please contact a customer support representative to obtain a shipping quote at (866) 571 4764.

Please note that UpscaleLighting.com is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.

Other Priority / Rush Shipping Methods are Available ( Next Day, 2-Day, 3-Day Services ) and must be advised prior to placing your order. Wewill not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times.

If you have any further questions regarding our shipping policy, please don't hesitate to contact us.

1-866-571-4764 or you can use our LiveChat Help Button.

About Estimated Shipping Times
At UpscaleLighting .com we do our best to provide you with accurate shipping times for our products. Please understand that the shipping times are estimates only.

The "Ships In" time is provided to UpscaleLighting.com by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse. These shipping times are not a guarantee.If you have a time sensitive project we recommend that you call us and arrange expedited shipping.

Please be advised that fixtures are usually "In Stock" based on the latest manufacturer’s real time inventory feed sent to us. Also, items normally ship from the warehouse within two to three business days. However, fixtures are subject to prior sale and availability and lead times are not guaranteed. In some cases, items that show "In Stock" may have been discontinued by the manufacturer and/or we may have not received a notification of changes to updated files in our database before a purchase.

Occasionally, items shown to be in stock or available get pre sold. In this case, you will be sent a email notification that your item is on backorder. You will have the option to continue to wait for that item to be shipped to you when it becomes available, cancel your order for a full refund, or select a different item to order.

Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.

UpscaleLighting.com is not liable for costs associated with shipment delays.

If you have any questions please E-mail: customerservice@upscalelighting.com or call 1 -866-571-4764

Returns

Returns must be made within 14 days from delivery date (date received). Please refer to our list of manufacturers and their individual return policies as well. Items must be returned in original condition and original box, packaging.

All returns must be advised to us immediately and require proper instructions to obtain authorization code, and/or a Returned Merchandise Authorization number (RMA). Please DO NOT RETURN ANY MERCHANDISE WITHOUT OBTAINING PROPER INSTRUCTIONS, otherwise if the intended returned item is sent to the wrong address, a fee may apply. In order to obtain a RMA Please give us a call at: 718-785-5516

Once your return is received and processed, we will issue a credit within 4-6 weeks to the credit card used to make the purchase in the amount of the purchase price (excluding shipping and handling charges). Please note that you are responsible for shipping and handling charges on returned merchandise. In order to ensure your return is safe and documented, send your package via a prepaid, insured and traceable method/shipper such as UPS or FedEx. We are not responsible for returns lost in transit.

If you decide to return an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.

We apologize if merchandise was sent to you incorrectly. If this happens to be the case, please call us for further assistance.

Return fees, charges, and restrictions may apply depending on manufacturer. Please review the list below for further important information. If you do not see the manufacturer's name listed below, please give us a call or click our Live Help button in our home page for further informations and restrictions.

Returns that arrive directly to us UpscaleLighting.com at our Brooklyn location or directly to the manufacturer's address without an authorization code will not be accepted. Please call prior to sending an item to obtain a return confirmation# from us. Otherwise unauthorized packages will be returned to sender. Packages shipped to you and refused, will be considered as returned order and charges may apply.

Please call us if you do not see your light fixture's manufacturer listed below.

DAHLHAUS, ROBERS = Shipping is always 7.5% of the Sales Price.
Your order will be shipped via UPS. Shipping of all orders is subject to verification for security purposes. Orders will be processed and shipped within the below listed time schedules.
List of shipping times for in-stock items
Please be advised that the information below are estimates and may vary from time to time. We do our very best to expedite all orders.
2nd Ave: Please call us.

Access Ligthing: Usually ships within 3-5 business days. 25% re-stocking fee

Adesso: Usually ships within5-7 business days. 30% re-stocking fee

American Fluorecent: Usually ships within 3-5 business days. 35% re-stocking fee

American Lighting: Please call us.

Alico: Usually ships within 3-5 business days. 25% re-stocking fee

American De- Rosa: Usually ships within 2-3 business days, plus transit time. Call for return information
Artistic Lighting - Please call us.

Ballfinger: Usually ships within 3-5 business days. 50% re-stocking fee.

Besa Lighting: Please call us.

Bulbrite: Please call us.

Cal Lighting: Usually ships within 3-5 business days. 20% re-stocking fee.

Caleb Siemon: Please call us.

Capital Lighting: Usually ships within 3-5 business days. 25% re-stocking fee.

Concord: Usually ships within 2-3 business days, plus transit time.(non-defective returns are subject to 20% re-stocking fee
Craftmade: Usually ships within 2-4 business days, plus transit time. Defective items must be returned within 10 days or 20% re-stocking fee after 10 days. Items must be returned in original condition and package.
Crystorama: Usually ships within 5-7 business days, plus transit time. Defective items must be returned within 10 days or 25% re-stocking fee after 10 days. Items must be returned in original condition and package.
Cyan Design: Please call us.

Dahlhaus: All items are custom made. Usually ships from our Brooklyn location within 4-6 weeks. Please call for return policy.
Dale Tiffany: Please call us.

Designers Fountain - Please call us.

DVI Lighting - Ships on Fridays only. Please call us for any aditional information.

Dynasty: Please call us.

East of Eden: Please call us.

Eglo: Please call us.

Emerson Fans: Pleas call us.

ET2: usually ships within 5-7 business days, plus transit time(non-defective returns are subject to 25% Re-stocking fee. Items must be returned in original condition and package.
E.L.K. Lighting: Usually ships within 3-5 business days. 25% re-stocking fee

Fanimation: Please call us.

Focus Insutries: Usually ships within 3-5 business days. 25% re-stocking fee

Forte Lighting: Usually ships within 3-5 business days. 25% re-stocking fee

French Quarter: Please call us.

Glow: Many of Glow products will require 4-5 weeks production, plus transit time. However, shipping time for in-stock items is usually 5-7 days plus transit time. Please inquire processing time for the product you want before placing the order. Returns within 30 days from shipping date will be subject to 35% re-stocking fee. Items must be returned in original condition and package. No returns or refunds after 30 days from shipping date.
Hampstead Lighting - Please call us.

Harris Marcus: Usually ships within in 5-7 business days, plus transit time (non-defective returns are subject to 25% re-stocking fee
Hanover Lantern: Please call us.

Hans Duus: Please call us.

Hoeltkotter: Please call us.

Hunter Fans: Please call us.

Innermost: Please call us.

International Lighting - Please call us.

Italuce: Usually ships within 2-3 days, plus transit time. Call for return information.
James R Moder: In stock items that don't require assembly, usually ships within 7-10 business days plus transit time. Otherwise, 3-4 weeks 20% re-stocking fee

Jubilee: Usually ships within 2-5 business days, plus transit time. Defective items must be returned within 10 days. Non-defective retunrs are subject to a 25% re-stocking fee.
Justice Design: Usually ships within 3-5 business days. 25% re-stocking fee

Kenroy Home: Usually ships within 2-3 business days. 20% re-stocking fee

Kichler: Ships within 3 Business days if Item is in stock. Non-defective items are subject to 25% re-stocking fee. Defective items must be return within 14 business and must be returned in original condition and package.
Klein & More: Usually ships within 3-5 business days. 50% re-stocking fee

Landmark Lighting: Usually ships within 3-5 business days. 25% re-stocking fee

LBL: Please call us.

Light Emitting Designs: Please call us.

Lite Master: Please call us.

Livex: Usually ships within 3-5 business days. 25% re-stocking fee

Lumax: Usually ships within 5-7 business days.(non-defective returns are subject to 25% re-stocking fee. Items must be returned in original condition and package.

LumiSource: Usually ships within 3-5 business days. 25% re-stocking fee

Mariana: Please call us.

Maura Daniel: Please call us.

Maxim: Usually ships within 5-7 business days, plus transit time (non-defective returns are subject to 25% re-stocking fee).

Meyda Tiffany: Usually ships within 3-5 business days, plus transit time. (returns on non-defective items priced $50 or more, are subject to 30% Re-stocking fee.) Items must be returned in original condition and package. Fixture parts or accessories priced $49 or less,are non-returnable and non- refundable. Cancellation of custom made items already in production or completed will incurr a cancellation fee of up to a 70%.
Mica Lamps - Please call us.

Monet: Please call us.

Monte Carlo: Please call us.

Murray Feis: PLease call us.

French Quarter Lights: Usually ships within 5-7 business days plus transit time, and if no fabrication is required. Call for return information
Northeast Lantern: Please call us.

Norwell: Please call us.

Nova: Please call us.

Nulco: Usually ships within 2-3 business days, plus transit time. (defective items must be returned within 3 days. Non-defective returns are subject to 25% re-stocking fee. Items must be returned in original condition and package.
Nuvo: Usually ships within 3-5 business days. 20% re-stocking fee.

Permalite: Usually ships within 1-2 business days, plus transit time. (non-defective returns are subject to 30% re-stocking fee)
PLC Lighting: Usually ships within 3-5 business days. 25% re-stocking fee

Prima Lighting: Please call us.

Produzione Privata: Usually ships within 3-5 business days. 50% re-stocking fee

Qual Arc - Please call us.

Quoizel: Usually ships within 3-5 business days. 25% re-stocking fee

Quorum: Please call us.

RAM: Usually ships within 2-3 business days, plus transit time. (non-defective returns are subject to 25% re-stocking fee. Items must be returned in original condition and package.
Robers: Usually ships within 3-5 business days. 50% re-stocking fee. All items are custom made. Usually ships from our Brooklyn location within 4-6 weeks. Items must be returned in original condition and package.

Royce Lighting: Please call us.

Santa and Cole: Usually ships within 3-5 business days. 50% re-stocking fee

Savoy House: Please call us.

Seacape Lighting: Please call us

Solara: Please call us.

Solaria: Please call us.

Sonic: Usually ships within 3-5 business days. 50% re-stocking fee

Sonneman: Please call us.

Stylicon: Usually ships within 3-5 business days. 30% re-stocking fee

Tenth Avenue Lighting: Usually ships within 3-5 business days. 25% re-stocking fee

The Jeremiah Company: Please call us.

Thomas Lighting: Usually ships within 1-3 business days. 30% re-stocking fee

Toltec: Please call us.

Tommy Bahama: Please call us.

Trans Globe: Please call us.

Triarch Industries: Please call us.

Troy Landscape Lighting: Please call us.

TY Fobare: Please call us.

Ulextra: Ships twice a week. Plus transit time. 25% re-stocking fee.
Varaluz: Usually ships within 2-3 business days, plus transit time. (non-defective returns are subject to 25% re-stocking fee)
Vaxcel: Usually ships within 3-5 business days. 25% re-stocking fee

WAC: Please call us.

World Imports: Usually ships within 1-2 business days. 25% re-stocking fee.

Yessica's Collection: Please call us.

Yosemite: Usually ships within 2-3 business days, plus transit time. (non-defective returns are subject to 25% re-stocking fee. Items must be returned in original condition and package.

Z-Lite: Usually ships within 3-5 business days, plus transit time. (non-defective returns are subject to 25% re-stocking fee. Items must be returned in original condition and package.

***Please call us if you do not see your light fixture's manufacturer listed in this page.

Cancellations

If you need to cancel or make changes to an order, you must call us immediately the same day that you placed the order at 1-866-571-4764. Some orders ship the same day, so we need to know as soon as possible. Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have already been shipped and fees will apply such as re-stocking fees.